Refund Policy

Our Refund Policy

At Morven Estate, all rental payments are applied directly toward the reservation and use of virtual land within Second Life.

Because rental services begin immediately after payment is received, all payments are considered final and are generally non-refundable.

This policy helps us maintain a fair and consistent rental system for all residents.

Rental Payments

All rental payments are converted into rental time for the selected parcel.

Once a payment has been processed and applied to your rental, it cannot be refunded, transferred, or exchanged for cash or Linden Dollars (L$).

We recommend reviewing your payment carefully before completing any transaction.

Parcel Freeze

Payments made to activate or renew Parcel Freeze are also non-refundable.

Parcel Freeze payments are converted into Freeze Balance, which is used to reserve your parcel while you're away from Second Life.

Once activated, Parcel Freeze cannot be cancelled or refunded.

Rental Time Hold

If you're unable to continue renting your current parcel, Morven Estate may offer Rental Time Hold, depending on your situation.

Instead of issuing a refund, your remaining prepaid rental time can be preserved for future use.

When you return, you'll receive an available parcel of the same size and Land Impact (Prims), subject to availability.

Please note that Rental Time Hold preserves remaining rental time, not the original payment.

Incorrect Payments

If you believe you've made a payment in error, please contact Morven Estate Support as soon as possible.

Each situation will be reviewed individually. While refunds cannot be guaranteed, we'll investigate the issue and determine whether an alternative solution is available.

Payment Responsibility

Residents are responsible for:

• Verifying the correct rental terminal before making a payment.

• Confirming the payment amount.

• Reviewing any transaction information before completing payment.

If you're ever unsure, please contact Morven Estate Support before making your payment.

Policy Changes

Morven Estate reserves the right to update this Refund Policy as our services continue to evolve.

Any changes will apply to future transactions and will be published in this Help Center.

Need Help?

If you have any questions about payments, Parcel Freeze, Rental Time Hold, or this policy, please contact Morven Estate Support.

Our team will be happy to explain how our payment system works and help you choose the best option for your situation.